#128 — User’s feedback API

Repo: Twill-AI/facade State: open | Status: open Assignee: meliascosta

Created: 2024-10-01 · Updated: 2025-03-24

Description

Caused by https://twill-network.slack.com/archives/C06UCQP1BFC/p1727777713067559?thread_ts=1727731687.235129&cid=C06UCQP1BFC

Need to implement ability to gather precise feedback from users. Also current “Like/Dislike” LLM Chat Items feedback is not used/visible.

Let’s limit feedback scope/features to only:

• Integrations (including first one, for on-boarding and relevant issues).
• LLM Chats and any entity which contains it (i.e. dashboards and widgets on dashboards).
• No in-platform screenshots/videos support (because it would require “blob” storage support). Users may provide links from external sources.

Flow:

1. Users are given with some control(s) in UI to input: Like/Dislike, text with description “what is good or wrong” and relevant links, decide whether we allowed to connect with the user (email/phone/etc.) or not, consent checkbox “I allow Twill to read information around this issue”, “Submit” button.
2. Facade persists feedback with in-app context around it and we are having alert in #alerts-prod with some relevant information.
3. Facade OpenAPI UI provides way to query specific feedback details.

AC:

• “master” tenant has new table “feedback” with the structure like:
  • id int
  • created_at timestamp
  • tenant_id string // 10 chars
  • user_id string
  • integration_id int | null // NULL if it is for LLM Chat.
  • llmchat_id int | null // NULL if it is for integration.
  • connect_way string | null // To support HTML form fields like

Notes

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